Remortgage Client Case Study | Remortgage with Boon Brokers

Client Case Study

Welcome to our Client Case Study page, where we show you the inside view on exactly how Boon Brokers helps simplify the mortgage journey for our clients.

Each of our client’s stories takes a walk through their individual journeys, highlighting our process and the steps our dedicated mortgage advisers take to help secure the mortgage that matches your exact needs. With these real-life experiences, you’ll discover how we have helped first-time buyers, home movers, and property investors with practical mortgage advice and personalised support.

Read Hannah’s story and find out how Boon Brokers can help you secure the mortgage of your dream.

Her Review

Her Case Timeline

Start

Remortgage Reminder

As Hannah was an existing client, she received an automated letter, text and email from the Boon Brokers system informing her that her mortgage product was due to expire in 6 months-time.

Information Update

The Boon Brokers system encouraged Hannah to login to her online client profile to update her Fact Find information and send updated documentation. Lucinda Robinson, her acting broker, assisted Hannah with this process.

Mortgage Consultation

Lucinda hosted a consultation with Hannah to understand her mortgage requirements. Following discussions of capital raising, Lucinda began sourcing for the most suitable remortgage lender from her whole of market access.

Full Application

Lucinda provided multiple options across various different products and terms. After consideration, Hannah made her selection and agreed with the advice from Lucinda. Lucinda then submitted the application to the lender.

Mortgage Offer

The mortgage offer was issued by Hannah’s lender on the same day as the application submission. This highlights that the application was perfectly packaged by Lucinda. The mortgage offer is valid for 6 months, ready for Hannah’s remortgage date.

Finish

Client Feedback

Before the Remortgage

What concerns did you have before remortgaging?

I was quite anxious about the interest rates, which were much higher than before, how the process worked, and also having more debt than when I took out the mortgage originally.

Had you remortgaged before, or was this your first time?

This was my first time remortgaging.

Working with Boon Brokers

Why did you choose Boon Brokers to help with your remortgage?

I knew I’d had a positive experience with getting the mortgage originally and trusted that the service would be at the same level this time.

How did our process compare to dealing directly with a bank or lender?

It feels like a more personalised service, and you can be supported through the process with any questions or worries you have.

The Outcome

Were you able to achieve your mortgage goal?

Yes. I will also be back in touch at a later stage to take up another option that was discussed in the consultation, so I feel happy that I have secured a fix that works for my circumstances.

Did the remortgage result in any significant financial savings?

Yes. If I had gone onto my lender’s Standard Variable Rate, I would have been paying about £500 more per month, so being able to fix my rate has definitely helped me feel secure in knowing what my payments will be for the next two years.

Personal Reflections

Was there anything that stood out about the way we handled your case?

Patient and personable support. You don’t feel silly for asking questions, which matters a lot when you aren’t familiar with the available options and what it all means in order to make an informed decision.

What was the biggest benefit of using Boon Brokers for this process?

It felt hassle-free, and I trusted returning to the firm because my initial mortgage process had been a really positive experience as a first-time buyer.

Recommendation & Final Thoughts

What advice would you give to someone unsure about remortgaging?

The process is a lot easier than you think. Reach out for a conversation and see what you could save.

Would you use Boon Brokers again when your new deal ends?

Yes, definitely!

Comments from the Broker

“Hannah made my life easy with the case. She was quick to update her fact-find information, meaning I was able to efficiently source her most suitable options. We have created a clear plan for Hannah’s financial future, which we will hopefully execute during her next remortgage.”

– Lucinda Robinson
Mortgage, Protection & Equity Release Broker

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