First-Time Buyer Client Case Study | Mortgage Success with Boon Brokers

Client Case Study

Welcome to our Client Case Study page, where we share real experiences from clients who have worked with Boon Brokers.

Each of our case studies provides a clear insight into practical examples of our mortgage process, from the first consultation to finding and securing the mortgage that matches your needs. By sharing our client’s journey, we show you exactly how our dedicated experts guide first-time buyers, home movers, and property investors through each step of their journey.

Explore Ben and Maria’s story to find out how Boon Brokers makes the mortgage process clear, simple, and stress-free.

Their Review

Their Case Timeline

Start

Welcome to Boon Brokers

After seeing Boon Brokers’ excellent Trust Pilot reviews, the couple enquired for mortgage advice. Kathryn Hailes, their allocated expert broker, then setup their Boon Brokers account and asked them to complete a fact-find online.

Mortgage Consultation

Kathryn discussed Ben and Maria’s mortgage affordability, the process from start to finish and their likely costings. Ben and Maria were amazed that Boon Brokers could offer such a comprehensive service, free of charge.

Agreement in Principle

Kathryn sourced mortgages from her whole-of-market access and identified Ben and Maria’s most suitable lender. She gave them an Agreement Principle and advised them how to make offers on properties to purchase.

Full Mortgage Application

After Ben and Maria had an offer accepted, Kathryn re-sourced the market to ensure they received the best deal available. Kathryn then submitted the Full Mortgage Application and submitted all requested documentation to the lender.

Mortgage Offer

After just one working day, Ben and Maria’s mortgage was legally offered by the lender. To achieve a one working day turnaround time, the mortgage application must be packaged perfectly by the broker. Ben and Maria were delighted!

Completion

The couple’s solicitor received the offer and arranged completion for the purchase. Ben and Maria’s mortgage was added to the Boon Brokers automated remortgage checker. When a better deal becomes available, they will be notified.

Finish

Client Feedback

Before Starting the Journey

How did you feel about the mortgage process before speaking to Boon Brokers?

We were quite nervous and unsure of what to expect. Having never been through the mortgage process before, it was daunting. We were also worried the process would be time-consuming and clash with our day-to-day jobs.

Were there any particular worries or challenges you faced as a first-time buyer?

As first-time buyers, we were definitely overwhelmed at the start. There were a few things we weren’t confident about, such as missing something important or not fully understanding what we were signing up for when it came to agreeing a mortgage. We also weren’t sure if we had budgeted correctly for any additional costs.

Working with Boon Brokers

What made you choose Boon Brokers to help you with your mortgage?

The no-fee structure is a big bonus and was initially the first thing that grabbed our attention. We were also impressed with how professional Boon Brokers looked across their website and social media – it gave us a lot of confidence in the service right from the start.

How well did we explain your options and guide you through the steps?

Kathryn did a great job explaining the different options we had, whether to opt for a fixed-term or variable-rate mortgage. After hearing the pros and cons of each from Kathryn, we opted for the 2-year fixed-rate mortgage.

The Outcome

Did you feel confident about the deal we recommended?

Yes, we definitely felt confident about the deal you recommended. Kathryn’s clear explanations and honest advice made us trust that we were making the correct decision. We also looked online and didn’t find any better deals, which made us feel even more assured that this was the best option.

Did we help you save money or access a deal you couldn’t have found on your own?

Yes, Kathryn definitely helped us access a better deal compared to what we would have found on our own. We felt confident we were getting good value, and it saved us a lot of time and stress trying to figure it out by ourselves. Having our own dedicated broker added great value we thought.

Personal Reflections

How did it feel when your mortgage was approved?

Getting the mortgage approved made everything feel real. It was a big milestone in our lives, but also in our relationship, knowing we had just bought our first home together.

How has owning your first home changed things for you?

Owning our first home has given us a great sense of accomplishment and independence. We feel very proud of what we have achieved and are looking forward to making many happy memories here for the next several years.

Recommendation & Final Thoughts

What would you say to other first-time buyers who feel overwhelmed?

It’s completely normal to feel overwhelmed – like anything you haven’t done before, it can feel daunting, especially when it involves such a big purchase. I’d recommend getting in touch with Boon Brokers and expressing any worries, concerns, or confusion you have – they will be happy to help.

Would you recommend Boon Brokers to friends or family?

Yes, I would definitely recommend Boon Brokers to friends and family. The team was knowledgeable and easy to talk to throughout the process, which made such a difference, especially with us being first-time buyers.

Comments from the Broker

“Ben and Maria were a pleasure to work with. Following their initial enquiry, they swifty completed their online fact-find and provided the relevant documentation required by mortgage lenders. They were fully engaged in our consultation call and answered by questions in detail. As a result, I was able to source their best lender and quickly obtain a mortgage offer in just one working day from the point of application.”

– Kathryn Hailes
Mortgage & Protection Broker

See More Case Studies

Ben & Maria